God’s Hammer

Sometimes, indeed often, we build and maintain our paradigms for our own comfort. Our worldviews are usually less the result of careful, dispassionate, sober-minded analysis and more the result of self-serving, special pleading, rationalization of our sin. We believe not because these beliefs commend themselves to our minds but because in our minds the beliefs commend us. It is these habits of our desperately deceitful hearts that make us miss the voice of God. He speaks, but we hear what we want to.

We come to our Bibles with this most fundamental presupposition—whatever the Bible may be saying, it can’t be telling me that my life needs to be fundamentally changed. Wherever the Bible calls for such change, it must be addressing someone else. Out of this presupposition flows what I call “the diabolical art of simultaneous translation.” This is what happens when our eyes roam across the very words of God in Scripture, but our minds change what we read into something safe, something reasonable, something inoffensive. Jesus, for instance, tells us not to worry about what we will eat or what we will wear, that this is what the Gentiles worry about, and that we ought to know that we are under God’s care. What our minds hear is something like this: “Those people who are more prosperous than I am need to stop worrying about money. When I get as prosperous as they are, I will be pious enough to no longer worry. Those worrying prosperous people really ought to be ashamed of themselves.”

Jesus tells us to seek first the kingdom of God and His righteousness, and we hear: “Those people who don’t believe, who aren’t in the kingdom, who don’t have the righteousness of Christ, need to get serious about pursuing these things. Thank heaven I already have this covered. Because I have already done this, I can now devote my time to something important, worrying about what I will wear and what I will eat.” When the Bible steps on our toes, we try to quietly tiptoe away. What we’re supposed to do is face our sins. What we’re supposed to do is repent and believe.

One way we might begin to do battle against this weakness is to come to the Bible with a prior commitment to this basic truth—whatever this text or that text is saying, it is likely that it is speaking to me and my sin. Before we decide whether a covenantal paradigm or a dispensational paradigm makes more sense, before we settle the vexing question of who wrote Hebrews or which gospel was written first, before we f igure out whether Genesis 1 and 2 are history or poetry or both, we need to come willing and eager to have the mirror of the Word show us our sins. That will happen when we expect it to show us our sins.

The Word of God consists of the words of God. Their meanings tell us what His meaning is. They are little mirrors that build the big mirror. They are also, however, little hammers that together make up the sledgehammer God uses to smash our recalcitrant hearts. Because our hearts are hard, we insist on soft words. When alone with our Bibles, we soften our Bibles, translating our hammers into pillows. When in the pew on Sunday morning, we insist on preaching that does not offend, that does not confront, that does not strike, that rests lightly on our stony hearts.

God’s hammer smashes not just the icons of the world around us; it also smashes the idols of my heart. It is hard, heavy, even painful, precisely because of the love of the One who wields it. He has promised to forgive me for my hard heart but has also promised to soften it. He has promised to beat it into submission. As He pounds my heart, He, in turn, opens my ears. Thus, we move from grace to grace, from life to life, from faith to faith.

When our stony hearts are beaten, they do not merely turn into gravel. Instead, they turn to soil—soft, welcoming soil. And then the Word no longer comes as a hammer but as seed. The soft ground of our hearts welcomes that Word, and soon it bears fruit, multiplying thirty, sixty, even a hundredfold. Soon we find that we have ears to hear and eyes to see, and the very mystery of the parables unfolds before us. If we would hear, we must be willing to hear. If we would be willing, He must make us willing.

His kingdom is that place where His Word is heard, welcomed, and obeyed. That same Word has promised that if we will drop everything for the sake of the kingdom, all these things will be added to us. Therefore, His kingdom is where worry about tomorrow is banished. God’s Word is a hammer, but it is a hammer that speaks blessing to us. May He be pleased to give us ears to hear the blessings that He speaks.

http://www.ligonier.org/learn/articles/gods-hammer/ 

by 

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How well do you S.E.E.?

A couple of weeks ago I had the opportunity to speak as a panelist on the topic of performance. The discussion revolved around the business organization and basically how to get things done. I spoke at length about service and how every position in an organization must serve the customer or serve someone who does whether that be internal or external. But I spent even more time talking about productivity and execution. Simply stated I shared that the best thing we can do is to identify those tasks which are most productive and then execute through completion. So often the urgent creeps in on the important and before you know it the really important things get left behind. Perhaps you told a customer you would call back at a specific time or you promised a co-worker to assist with a task and as often does, you get pulled away for something urgent. The result may be a bad customer experience, a missed sale or if internal it may cause friction with your co-worker. We all have many “irons in the fire” and the days often get short which makes it that much more important to identify what you need to accomplish each day and get it done. Every decision and action should either make money or save money which are the most important things we can do as a for-profit business. If you have identified an important task be sure it on the top of your list for completion. Otherwise the urgent may squeeze out the important.

As I concluded speaking about Performance I wrapped up with Accountability and gave them the question I use at my company and hope you use as well. At the end of an assignment and at the end of each day I ask…“Did I Serve and Execute with Excellence?”

  • We Serve by identifying an internal or external need.
  • We Execute by completing all the steps necessary to meet the identified need
  • Excellence is meeting the need to the best of your ability as you said you would.

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Three Elements of Communication

We have been discussing communication quite a bit at our workplace and I believe these are three of the biggies regarding quality communication.
  • Communication must be Sincere 
 Many have seen the imagery of a teenager with crossed arms, huffing and puffing, obvious disdain for the moment and a parent trying to communicate with that teen. This is a prime example of what not to do! If we are going to communicate it must first be sincere. While communication may not always be comfortable, we must to want to be there because we recognize that good communication will always lend itself to potential improvements. If however, our demeanor, body language or level of engagement is given little effort, then we may in fact cause bigger problems than the original. When we come to the table to communicate, we must have in mind that we want to be as clear as possible seeking the best possible answer or resolution.
  • Communication must be Honest
 Honest communication creates clarity and allows participants, in a conflict situation,  to air their grievances. Clarity is also the first step to accountability. If you ever expect someone to perform to a particular standard it must begin without ambiguity and contain clear and honest communication. Without honesty, communication is worthless, especially in a conflict scenario. Any worthwhile opportunity to communicate should contain honesty. If honesty isn’t present, the objective will not be met, the problems will not be resolved and someone will be bitter for time to come because of the lingering objective or problem.
  • Communication must be Respectful
Defining respect is often vague but we are aware when it doesn’t exist. Showing respect begins by  focusing on the listener and their preferences. It may seem like work…and it is, which is why good communication isn’t easy. Respectful communication focuses on the listener(s). It includes being respectful of the their style which simply means knowing your audience. You should know (or attempt to learn) their communication style. Are they a detail person, a generalist, a big picture type or somewhere in between? Understand how your audience listens and you will have a better chance to communicate effectively. Respect also includes being respectful of their time. If a meeting is scheduled to be 30 minutes, don’t apologize at one hour for going over. Be done at 30 minutes or if more time is needed ask each participant for an extension or to reschedule. If it is an impromptu conversation, ask if the other(s) have time to discuss the topic. If not, don’t be offended but ask when a meeting can be scheduled. Much like we don’t want to have unpleasant conversations in front of other don’t assume your audience is any different. Be respectful of the surroundings. is it a public or private conversation? Find the surroundings appropriate for the topic to have the conversation. Lastly, we should always be respectful of feelings. Your audience is human and there is no quicker way to destroy an organizational culture than by destroying personal feelings. That may sound silly but if feelings are not a part of how you begin a conversation then you are not communicating with excellence, your communication is not respectful and it will not be well received.
Final Thoughts
Communication is not easy. To communicate well takes practice, it is an art and not a science. If our communication goal is to communicate effectively (which it should be) then we must consider our audience. If we communicate effectively the first time, there are no repeats and no apologies. It saves time to communicate well the first time.

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Accountability

This is a story of four people named Everybody, Somebody, Anybody, and Nobody.
There was an important job to be done and Everybody was asked to do it.
Everybody was sure Somebody would do it.
Anybody could have done it, but Nobody did it.
Somebody got angry about that because it was Everybodyʹs job.
Everybody thought Anybody could do it, but Nobody realized that Everybody wouldnʹt do it.
It ended that Everybody blamed Somebody when Nobody did what Anybody could have done.

- Unknown

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Drink to Go?

Continuing the thoughts about messy (difficult, demanding, etc…) people…

  •  People are messy because they have been conditioned to be messy. When was the last time you or I visited a company and expected to get good service? It surely isn’t when I start the call on hold for 20 minutes waiting to speak to the customer care representative of my over-billed telephone service. Just curious…does “Care” in the title apply to the customer or the representative? Historically, the typical service we receive is below average so this is what most people have come to expect. That is why it is quite surprising and delightful to be treated well, because “well” it isn’t the norm. We are conditioned by bad service, we expect it, are ready for it and taken off guard if the service is better than expected. Most of us would argue that service across the board should be amazing and that is what we want to expect.
  • People are messy because we see them as messy. It starts with a matter of posture. What is my position towards_______________ (the customer, my boss, the students, etc…)? Do I really want to serve the audience (customer) I am supposed (and probably paid) to be serving? Either Ghandi or the founder of L.L. Bean (obviously unsure who said it) said “A customer is the most important person/visitor on our premises, he is not dependent on us, we are dependent on him…We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.” Regardless of who said it, the posture is obvious. This is the idea behind people valuing people and the business they represent. It is the idea behind the drive to serve. We all serve somebody…Do we serve well?

But why does good service have to be uncommon? It doesn’t! Why can’t exceptional service be the norm of all companies? That answer is for another day but back to the previous question. Good service doesn’t have to be uncommon. Take for example, Edith. At the South Cooper Chick-Fil-A in Arlington, sweet Edith is always there to serve. From morning until afternoon she seems to always be looking for ways to serve and delight the customers. Watching her, she has a specialty of helping moms with kids but she is equally service minded to all. On a recent early morning trip into the restaurant, I asked Edith if she was ready for a good day. She replied “I’m ready for the best day!” I have been conditioned by Edith and rest of the South Cooper crew to expect great service. It is only uncommon if I receive something less. My consistent experiences with the South Cooper Chick-Fil-A attitudes have conditioned me to expect great service at each visit.

What I love about Edith is that she desires to serve people. If she thinks people are messy you would never know it and she would never say it. She wants to serve. Some time ago I was at a dinner at Truluck’s in Austin. Our waitress, Kara, started by giving us a business card which read “I’m here to ensure you have a wonderful evening!” That was nice and she indeed gave us great service which made for a wonderful evening. It was upon departure that things became truly memorable for me.

I’m a Dr. Pepper guy. I’m a fan…have been and will be. I also generally have a tradition of asking for a Dr. Pepper to go when I leave. My request was greeted with “I don’t believe we have any to go cups but let me see what I can do.” I don’t hold anything against Truluck’s for not having a to go cup, it’s not really that kind of establishment. When Kara came back she had what appeared to be a cater worthy soup container filled with icy Dr. Pepper under a freshly hole punched lid. She was correct. They didn’t have to go cups but I didn’t care…this was so much better. It was a good Dr. Pepper mix but more importantly, Kara went out of her way to deliver great service. It has stuck with me a couple of years later and I still have the soup container. Remember last week…”We ain’t got no button for cheese!” The contrast is night and day and it begins with how they viewed their customers.

Opposite my KFC server, Kara and Edith both view customers as valuable and important. It is their posture towards customers that drives them to serve. Based on their actions, they don’t see messy people; they see customers that are valuable to the business and worthy to be served.

How do you view your customers? Do you go out of your way to serve them or do you go out of your way to avoid them?

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Messy Messy People

Visiting with a fiend the other day I was once again reminded about the default position of human nature. We were discussing how, regardless of the industry, the position most often taken is to be annoyed with the customers. For clarity sake, we all have customers. They can be internal, external or both as well as up and down. It could be a church congregation, a classroom of students, retail customers, family, your boss or a board. The common phrase is…”I could get a lot more done if it weren’t for_______________ (the customers, my boss, the students, etc…). Regardless of audience the goal often becomes to avoid those we are meant to serve. Again for clarity sake…Everyone is a customer and everyone has customers in one context or another.

So what is this about human nature that we would avoid the same people that we have chosen to serve? I don’t have all the answers but I have some thoughts.

  •  People are messy… and by messy I mean difficult, dirty, demanding, unpleasant, and generally avoidable. Our goal becomes to avoid all these things and we get pretty creative in how to go about avoiding our customers. It includes insulating ourselves against our customer with people of like minds…people that also believe that customers are something like the plague and generally a hindrance. It’s safe with people that are as noble and like-minded. It is safe to form a bubble and get away from the inconvenience.
  • It’s about me…We are so often taught to look after number one that we place other people’s needs second. What makes me feel good, secure and generally doesn’t put me out. If it is two minutes past closing, you (the customer) should have shown up earlier because I’m closed and choose not to go above and beyond to serve you. The reality is that the store doesn’t even have to be closed to get worthless service. It really goes back to the first point… You the customer inconvenience me.

Unhealthy as it may be I am a fan of the KFC snacker. It is a chicken strip in a little bun and quite tasty! I am also a fan of cheese and believe that everything is better with cheese. So the other day, for a quick and tasty lunch I drove through KFC, ordered my snacker and asked to add cheese. The reply I received was “we ain’t got no button to add cheese!” I won’t begin to dive into my thoughts and issues with this statement but suffice it to say that anything beyond pushing a button was obviously going to be an inconvenience. In my multi-year history of snackers I had never known that a button did not exist nor that one was needed to add cheese but nonetheless I left with a feeling of being an inconvenience.

I am reminded once again of Maya Angelou’s wonderfully simple and profoundly true words…”People will forget what you said and people will forget what you did but people will never forget how you made them feel.”

And before we ever begin to think too much of ourselves remember that some days you see people as messy and other days you are seen as messy.

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Vision, Mission, Goal

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In 2011 I was introduced to the writings of David Platt by way of Radical. I had heard about the book and nearly every reader I spoke with shared similar stories about the awareness, clarity and opportunity it offered them. I agree!

This post however isn’t a review of a great book but is a question of clarity and simplicity. As pastor to his church, Platt brought clarity to their purpose. Hopefully all our churches have this simplicity and clarity behind their purpose but what about you?

Their church has…

  • A Vision…“We glorify God”
  • A Mission…“by making disciples”
  • And a Goal…“of all nations”

Going into 2012 do you have a vision, mission and goal to apply to your work and better yet, faith? What about your family? Men, where will you lead them this upcoming year? Can you offer this simplicity and clarity which is needed to lead? I watched an excellent short clip today about men stepping up and leading. I encourage each of you (Men especially) to ask yourself how you will lead in 2012. Hopefully in your faith, family and work you can articulate the kind of clarity that Platt offers his church. If you have no idea where to start in this venture may I suggest a source? Michael Hyatt is an amazing resource as he has figured out how to effectively communicate much of what he has learned in life…including his Life Plan. This is a great tool which I encourage you to use as you create a new level of clarity behind your vision, mission and goals.

Happy Planning All!

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Job Boss Company

I know I am not the first to ask this question. When an employee quits…are they quitting their job, boss or company? I don’t believe there is a one size fits all answer but I do wonder. Many would say people don’t quit companies, they quit managers. That is probably a very wise saying.

What do you think…do employees quit their job, their boss or the company?

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Said Did Feel

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”  ~Maya Angelou

I was thrilled to respond to a couple of customers who reached out to share their extraordinary experiences with Texas Power today. Both customers emailed their praises of…not our product or really what our two wonderful service reps did for them but how they were treated. I love the quote above, not because I am all about feelings, but because it is truth. My question is how do you make others feel?

Remember the teacher that said great things about you and gave you confidence or a co-worker who helped you build up courage? Possibly it was a mentor that encouraged you or it could have even been your own child who thinks you can do anything. It could have even been the lady at the cash register who commented on your pleasant appearance. The opposite is true as well…someone could have made you feel horrible. While I hope that wasn’t the case I hope you can remember someone who made you feel good about yourself. That feeling and the memory of that person will last a lifetime.

So as you encounter people today how will you make them feel? Will you stop what you are doing, look them in the eye and make them feel like they are the most important person in the world right now? You do that and people will never forget how you made them feel.

Thank you Maya!

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Becoming a Solution Chef…

What does your boss want and what does your organization need? Timely Solutions.

As we learn lessons it is our responsibility to remember and improve upon those lessons. This is a lesson I continue to learn…

Your boss, my boss or you (if you’re a boss) need solutions. Let’s say for a moment you have an issue that needs resolution and you delegate said issue. You do not want excuses (No matter how good they are) as to why the issue wasn’t resolved. Repeat this pattern multiple times and you begin to question the value of the particular employee. Assume for a moment that you were given the task…do you provide timely solutions?

What I am learning each day is that my boss wants solutions and it is my job to serve up solutions…when they are needed. Perhaps I can even anticipate the need…that may call for an extra tip! Bottom line…bosses don’t need problems, they need solutions. Next time you identify a problem or one is delegated to you, be a solution chef and serve up a solution…when it is needed.

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